Everything your business needs to stay online and ahead
From proactive monitoring to strategic advisory, Renacy delivers the full stack of IT services that modern businesses depend on.
Device Monitoring & Management
Your devices are the heartbeat of your business operations. Our remote monitoring and management platform gives us real-time visibility across every endpoint — desktops, laptops, servers, and mobile devices — so issues are caught and resolved before they reach your team.
- 24/7 automated health monitoring across all endpoints
- Automated patch management and software updates
- Asset inventory and lifecycle tracking
- Automated alerts and self-healing remediation scripts
- Remote access and secure remote support capability
- Monthly device health and performance reporting
Helpdesk & Ticketing Support
When your team hits a wall, they need answers fast. Our structured helpdesk and ticketing system ensures every issue is logged, tracked, and resolved — with full visibility for both your staff and ours. No more emails lost in inboxes or problems falling through the cracks.
- Multi-channel ticket submission (email, portal, phone)
- Intelligent ticket routing and priority escalation
- SLA-backed response and resolution times
- Self-service knowledge base for common issues
- Full ticket history and reporting dashboards
- Customer satisfaction tracking and feedback loops
Data Backup & Disaster Recovery
Data loss is one of the most devastating events a business can face. Renacy deploys automated, cloud-based backup solutions that protect your critical files, applications, and SaaS data — and when you need to recover, we restore you quickly and completely.
- Automated scheduled backups for servers, endpoints, and SaaS
- Encrypted off-site cloud storage with redundancy
- Granular file and full-system restore options
- Documented disaster recovery runbooks
- Regular backup integrity testing and verification
- Business continuity planning and tabletop exercises
Technology Planning & Advisory
Technology should drive your business forward — not hold it back. Our advisory service helps you cut through the noise, make smart investment decisions, and build a technology roadmap that aligns with where your business is headed.
- Annual and quarterly technology roadmap development
- Vendor evaluation and procurement guidance
- Budget planning and IT spend optimization
- Security posture assessments and gap analysis
- Cloud migration and digital transformation planning
- Compliance and regulatory alignment (SOC 2, HIPAA, etc.)
Network Infrastructure Management
A reliable network is the foundation of everything your business does. Renacy designs, deploys, and actively manages enterprise-grade network infrastructure — from access points and switches to firewalls and VPNs — built to perform and scale with your needs.
- Network design, deployment, and configuration
- Managed Wi-Fi with centralized access point control
- Firewall management and security policy enforcement
- VPN and secure remote access solutions
- Network performance monitoring and traffic analysis
- Multi-site and branch office connectivity
Cybersecurity & Threat Detection
Your data and systems face constant threats. We deploy layered cybersecurity defenses — from next-gen firewalls and AI-driven threat monitoring to endpoint protection and encryption — to keep your business secure 24/7.
- Next-generation firewall deployment and management
- AI-driven threat detection and behavioral analysis
- Endpoint detection and response (EDR) across all devices
- Data encryption in transit and at rest
- Phishing simulation and employee security training
- Incident response planning and dark web monitoring
Asset Inventory Management
Know exactly what technology your business owns and where it is. We identify, track, and manage all hardware and software assets throughout their entire lifecycle — from procurement to decommission — so nothing falls through the cracks.
- Complete hardware and software asset discovery and cataloging
- License compliance tracking and optimization
- Lifecycle management from procurement to decommission
- Automated asset tagging and audit trail
- Cloud asset and SaaS subscription management
- Real-time inventory dashboard and custom reporting
Onboarding & Offboarding Management
Every new hire deserves a seamless tech setup from day one. We automate and manage the full technology lifecycle for employees — provisioning accounts, devices, and access on arrival, and securely revoking everything on departure.
- Automated account creation across all business systems
- Device provisioning, enrollment, and configuration
- Role-based access control and permissions setup
- Secure credential delivery and password management
- Departure checklist: account revocation and data archival
- Hardware retrieval coordination and license reclamation
Unified Communications & VoIP
Fragmented communication tools slow your team down. We implement and manage modern unified communication platforms — Microsoft Teams, Slack, VoIP phone systems — so your team can collaborate seamlessly from anywhere.
- Microsoft Teams and Slack deployment and administration
- VoIP phone system design, deployment, and support
- Video conferencing infrastructure and licensing
- Contact center and call routing configuration
- Unified messaging and presence management
- Integration with CRM, ticketing, and business systems
Virtual CIO (vCIO) & IT Consulting
Strategic technology leadership — without the full-time executive cost. Our vCIO service gives you access to experienced IT strategists who align your technology investments with your business goals, manage vendor relationships, and guide compliance efforts.
- Quarterly technology roadmap reviews and updates
- IT budget planning and spend optimization
- Vendor management and contract negotiation support
- Risk assessment and security posture reviews
- Compliance guidance (SOC 2, HIPAA, ISO 27001)
- Board-level technology reporting and presentations
Cloud Computing Solutions
Move faster, scale smarter, and reduce infrastructure costs with cloud computing. We design and manage multi-cloud environments — AWS, Azure, and Google Cloud — from initial migration through ongoing optimization and governance.
- Cloud migration strategy and execution planning
- Multi-cloud architecture design (AWS, Azure, GCP)
- Infrastructure as a Service (IaaS) provisioning and management
- Cloud cost optimization and reserved instance planning
- Backup, disaster recovery, and data sovereignty compliance
- Ongoing cloud monitoring, patching, and governance
Not sure which services you need?
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